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Building and Maintaining Client Relationships. Existing clients are very valuable to your organization. This segment explores analyzing your top clients' businesses and building deeper relationships using the Key Client Action Plan.

Effective Interaction Skills. Studies show only 7% of one's message comes from the actual words spoken; 38% is voice tone, inflection and timing. Your body language and other non-verbal communication determine the rest. This segment provides insight on how to interact effectively with clients and others by developing key communication skills, including active listening and effective voice modulation.

Cross-Selling Existing Clients. Firms with multiple practice areas or divisions often fail to leverage client relationships to their optimum potential. This segment discusses techniques for improving the cross-selling process.

Leaders as Coaches. Today's leaders need more than business and technical skills to manage effectively. It is just as important to be able to build and sustain relationships with fellow managers and team members. This interactive workshop explores the skills necessary to provide the foundation for open communication, cooperation and collaboration within and across teams and departments.

Identify Target Clients/Niche. Do not try to be all things to all people. It is more effective to identify a target clientele and direct in-depth business development efforts toward that market. This segment explores ways to find one's niche and target market and then concentrate one's efforts using the three most effective marketing tactics.

Marketing/Business Development Plans. Individual marketing plans should complement and implement the overall company plan. This workshop provides a template and guidelines to create an individual one-year plan.

The Value of Volunteering. Getting involved in charitable, civic, trade and professional organizations can be a great way to develop relationships that can lead to business. This segment looks at how to make the most of your volunteer efforts.

Public/Media Relations. The goal of any media or public relations program is to get positive exposure and visibility. This segment covers how to build relationships with reporters, as well as the basic dos and don'ts of creating and disseminating a press release.

Getting Work from Referral Sources. There are two basic kinds of referrals - unprompted and prompted. This segment explores both and addresses how to generate referrals from existing clients as well as other professionals.

Preparing for the First Meeting. Avoid random acts of lunch! This segment shows the importance of preparing for that critical first meeting with a prospective client and covers the type of preparation that should be done.

Self-Introduction. Many professionals are unable to articulate what it is they do in a clear and compelling manner. This interactive workshop assists participants to create a strong and impactful self-introduction.

Networking and Follow-up. Knowing how to enter and exit a conversation gracefully at networking events is both a skill and an art. Learn how to "work a room," how to qualify prospects, and what to do with all those business cards you collect.

Power Networking for Salespeople: Operating under the Power Networking concept, this workshop includes practical advice on how to get your voice and email messages returned, how to form a relationship with a gatekeeper, how to handle objections, and how to stay focused and keep the faith over the long haul.

Dress for Success: First impressions are formed largely from our appearance. This segment covers what one needs to know in order to project a professional image to clients and prospective clients. Topics covered include business formal and business casual dress, accessories such as shoes, jewelry, makeup, and handbags/luggage, and grooming, hairstyles and color nuances

Selling the Value of You: A personal brand is the perception people form of you from the moment they lay eyes on you. You have the power to influence people to see you exactly the way you want. Participants in this module learn to create their personal brand by defining their strengths, values, goals and personality, and presenting these points in a compelling manner.

Training programs are offered separately or can be bundled with individual or group coaching services.

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